Vanwall Road
   SL6 4UW
Seiko UK Limited 
After Sales Service  


Frequently Asked Questions

1. Which watch brands do you look after?
We look after the repair and service for these watch brands - Seiko, Pulsar, Lorus and Seiko clocks.
2. What should I do if my watch or clock needs repair?
The service and repair division of Seiko UK Ltd. is at the head office in Maidenhead. You should send your watch/clock to: SUKL, Vanwall Road, Maidenhead, SL6 4UW.

To have your repair processed as quickly as possible, please take the following steps:
  • fully describe the problems/symptoms you are having with your watch/clock
  • include your guarantee or proof of purchase if the watch/clock is still within the guarantee period
  • make sure that your name and address are shown on both the outside of the package (as a return address) and on the correspondence inside
  • include your postal code with your address details
  • keep a record of your calibre/case number (the xxxx-xxxx code on the back of the watch) and the serial number (if present) from the back of your watch for reference
  • insure the postal package if you wish to protect yourself in case of a loss in transit, and wherever possible, use a postal service that allows tracing of the delivery
  • package the timepiece well to protect it from damage during transit
  • do not send the presentation box
3. Can I order parts for my watch?
We are pleased to supply straps and bracelets to the public via Customer Services. Other parts are only available to trade customers. Please call 01628 770988 for assistance.
4. Can you tell me how to get to SC House?
Please go to Google Maps for a map showing where we are located.
5. What are your office opening hours?
Our standard office opening hours are 09:00 to 17:30. The Customer Satisfaction Department will normally answer telephone calls (01628 770988) and respond to emails ( between 08:30 and 17:30. These times are subject to change for training or other staffing purposes.
Unfortunately we are no longer able to offer a walk in Service at our reception. We regret that we cannot accept items for repair at reception for security reasons.
6. I have just received my Kinetic watch back following repair and it is not working - why?
The watch needs to be worn for 2 weeks following the repair to build up the power reserve.
7. How much does it cost for a repair to my watch?
The price of your repair can vary depending upon many different factors, like the watch brand, the age of the watch, its water resistancy, the type of watch, etc. Our price lists can be accessed by using the links at the bottom of this page, or you can contact Customer Services on 01628 770988 to obtain an estimate.
8. How long does the guarantee last?
Your watch is guaranteed for 24 months from the date of purchase.
9. What does "water resistant" mean?
When the watch states "water resistant only" it means it will withstand accidental splashes but is not suitable for immersion in water.
10. My watch is water resistant to 100 metres. Do I have to send it to SEIKO for a new battery and to be resealed?
In general, most jewellers do not have the facilities to pressure test a watch, therefore we recommend all water resistant watches to any depth are returned to us for repair.

10 ATM
10 BAR
15 ATM
15 BAR
20 ATM
20 BAR
100 ATM
100 BAR
Accidental Splashes Capable Capable Capable Capable Capable Capable
Swimming Not Capable Capable Capable Capable Capable Capable
Snorkelling and/or
Water Sports
Not Capable Not Capable Capable Capable Capable Capable
Scuba Diving Not Capable Not Capable Not Capable Not Capable Not Capable* Capable
Deep Sea Diving
Not Capable Not Capable Not Capable Not Capable Not Capable* Capable
* Only watches marked "diver's" on the dial should be used for diving as they fully comply with the international standards for Diver's watches.

11. How long will it take to repair my watch?
On average we quote 7-10 working days to complete a repair, plus transit times to and from our office.
12. Do you have a catalogue of your watches - can you send me one?
Please call Customer Services on 01628 770988.

If you wish to contact our Customer Services Department please call 01628 770988,
alternatively you could send an e-Mail to
Registered Address: Seiko UK Limited, SC House, Vanwall Road, Maidenhead, SL6 4UW
Company Number: 1032911, Registered in England
VAT Number: GB 849 7683 56